Working with the People Team we created a working group to take apart the entire employee journey, asking if there was a better way to do all that we did, from recruitment and onboarding to, appraisals, disciplinaries, carer support, training, rewards, etc. This fed into a recommended action plan to combine effective communications with actions that reflected the words, ready for board approval.
New colleague engagement tools were created to ensure the process was inseparable from the behaviours to support colleagues in learning what it meant to truly live the brand.
The Client Experience
Director of People Experience